Our Privacy Policy
At Lotus Care Services Ltd, your privacy matters to us. This page outlines how we collect, use, and safeguard your personal information. If you have a question or need further clarification, please don’t hesitate to get in touch.
Lotus Care Services Ltd privacy policy
Last Updated: 18/05/25
Lotus Care Services Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights under the UK General Data Protection Regulation (UK GDPR) and other relevant laws.
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By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
Lotus Care Services Limited is a UK-based company offering centre-based care for young people with learning disabilities, autism, and complex needs. We provide a safe, supportive environment at our centres in Swadlincote (Derbyshire) and Burton-on-Trent (Staffordshire), along with access to community-based activities and excursions. If you have any questions about this policy or how we handle your data, you can contact us:
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Business name: Lotus Care Services Limited
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Telephone: 01283 562074
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Address: 8 Hawthorn Crescent, Burton-On-Trent, England, DE15 9QP
2. What Personal Data We Collect
We may collect and process the following types of personal data:
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Enquiry information: including any details you provide when submitting a form or making an enquiry
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Technical information: including your IP address, browser type, operating system and how you use our website (via cookies and analytics tools)
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As part of our referral process and to provide appropriate care and support, Lotus Care Services Ltd may collect the following types of personal data through our website forms:
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Referrer details: including name, address, contact number, and email address
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Details of the person being referred: including name and, where applicable, age or relevant identifying information
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Preferred contact method: to help us communicate effectively with you
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Reason for referral: to understand the individual’s support needs
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Known medical conditions: to assess care requirements and ensure the health and safety of the individual
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Any other relevant information (provided voluntarily through the form)
This information is collected solely for the purpose of reviewing referrals, assessing suitability for our services, and contacting you to follow up where necessary. We ensure all data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We only collect data that is necessary, relevant, and proportionate for the intended purpose.
3. How We Collect Your Data
We collect your data in the following ways:
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Directly from you: when you complete a form, contact us by phone or email, or use our services
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Automatically: through cookies and website tracking technologies when you browse our website
4. Why We Collect Your Data
We collect personal data to help us respond effectively to enquiries, assess referrals, and deliver appropriate care and support services. Depending on how you interact with us — whether through our referral forms, general enquiry form, or email — we may collect and process your data for the following purposes:
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To respond to questions, enquiries, or requests for information
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To assess referrals and determine the suitability of our services
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To contact you using your preferred method regarding your enquiry or referral
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To ensure the safety and wellbeing of individuals accessing our services
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To maintain accurate records in line with regulatory requirements
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To comply with our legal and professional obligations as a registered care provider
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases for processing your data may include:
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Consent: when you have provided clear permission for us to process your data
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Legal obligation: where we are required to process certain data by law
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Vital interests: to protect someone’s health, safety, or life
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Public task: when fulfilling our responsibilities as a care provider
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Legitimate interests: where it is necessary to meet our business or service needs and your rights do not override those interests
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​We do not use the data you submit for marketing purposes. All information is handled securely and only used for the purposes stated above. If you have any questions about how your data is used, please get in touch.
5. Cookies and Website Analytics
Our website uses cookies to help us understand how visitors use the site and to improve functionality. These may include:
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Essential cookies: required for the website to function properly
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Performance cookies: used for monitoring issues, tracking user interactions and improving performance
You can manage your cookie preferences via your browser settings. For more information, please refer to our Cookie Policy.
6. Third-Party Services
Our website is hosted by Wix, which may process personal data on our behalf. This may include data for security monitoring, analytics and technical maintenance.
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We do not sell or share your data with any third parties.
7. Data Retention
We retain your data only for as long as necessary to:
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Fulfil our business or legal obligations
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Maintain accurate records for tax, invoicing or compliance purposes
Once no longer required, your data will be securely deleted or anonymised.
8. Your Rights Under UK GDPR
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data (in certain circumstances)
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Restrict or object to how your data is used
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Request transfer of your data to another provider
To exercise any of your rights, please contact us info@lotuscareservicesltd.co.uk.
9. Data Security
We take appropriate technical and organisational measures to keep your data secure and to prevent unauthorised access, alteration or loss. These include:
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Secure website hosting
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Restricted access to personal data
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Regular monitoring and updates
10. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page, along with an updated revision date. We encourage you to review it periodically.